Read about the support paths for Students on the Digital Resources Page, under Student Technology Support. Remember that teachers should use school-specific protocol for requesting technical support for student devices via School Dude or reach out to the Instructional Technology department (Deedra Hillard) for content support. 

Student technology support is provided by classroom teachers. Each school has a plan for teachers to follow if additional support is needed. 

Enter a ticket in  School Dude IT Direct. Entering a ticket into School Dude IT Direct is the quickest way to get help with a technology related problem. You can enter the ticket yourself and track the progress online. The School Dude link is available in you Classlink Launchpad.

Q: How do I know when to contact the Technology Department vs. the Instructional Technology team?

A: Use the Technology Help Services guidance below to help you determine if you should submit a School Dude Ticket for Technology Support or reach out to the Instructional Technology team,

Q: How do I change my computer password?

A: Log onto a Windows 10 or Windows 7 computer connected to the Jefferson County network.  Once logged in you can press Ctrl-Alt-Delete and select change password.  Enter your old password and then the new password you want to change it to. Passwords must be a minimum length of 8 characters and should contain at least three of the following: 1 capital letter, 1 lower case letter, 1 number, or 1 symbol.

Q: How do I change my email password?

A:Your computer and email password are the same.  When you change you computer password you email password automatically update within a few minutes..

Q: Where can educators learn more about integrating technology into teaching and personalized learning practices?

A: Professional Development Opportunities are available through the Instructional Technology Department throughout the year in face-to-face, online, and blended learning sessions through the Instructional Technology Department. Educators may also contact Amy Sharp or Deedra Hillard for specific individual, small group, PLC, or school-wide training needs.

Q: Where can I find tools and resources for my classroom or family?

A: District provided resources are available to students and staff via the Classlink App Launcher. A link to the Classlink App Launcher is available in the header of all school and district webpages. Information about additional resources may be found in the Classlink Public Portal. The link to this portal is also available via the Privacy Policy Page which may be accessed from the footer of all school and district webpages. 

Q: How do I set up email groups/lists in Office 365?

A: Groups and lists are not the same. 

Groups vs. Email Contact Lists in Office 365:

• Groups are used for collaboration projects, NOT for sending emails to predetermined groups of people.
• Contact Lists are used to send emails to predetermined groups of people.  

Use the following steps to create Email Contact Lists in your Office 365 Account.  For additional support link here to a step-by-step guide that includes images.

• Click on the Waffle and then People.
• Click on the down arrow next to "New" and select Contact List.
• You can then name the list and add members.  Make sure to save when you finished. 
• You then select this contct list and send email to the members.

Q: How can I access Classlink, the student and staff portal?

A: Classlink should launch automatically on student and staff devices. If not, you can use the Classlink icon located in the upper right corner of all school and district webpages or user the JCS-specific URL:  https://launchpad.classlink.com/jcschools.

Students log in with their JCBOE credentials. Usernames do NOT include the Domain portion of the email, just the portion before the @. Check with your child's teacher for additional information.

The Classlink app is also available for iOS and Android devices. Simply search the app store for ClassLink and then select the Jefferson County Schools option. 

Q: How long will it take for student accounts to be established once they are enrolled as a new student in the district?

A: Typically, all student accounts are created overnight if the student is enrolled before 3:30 pm. 

If one or more of the student accounts are not created, submit a School Dude Direct Ticket that includes the student's name and the accounts that were not created.

Q: How do I get technology set up for special events at my school?

A: Enter a ticket in School Dude IT Direct 7 days prior to your event.