Frequently Asked Questions: Students & Parents
- Response to Instruction and Intervention (RtI2)
- School Bus Routes and Assignments
- School Closing, Delay, and Early Dismissal
- School Zones
- Student Laptops
- Technology Usage and Protection Plans
- Transportation Complaints and Concerns
Q: What us the purpose of RtI2?
A: RtI2 stands for Response to Instruction and Intervention. The purpose of RtI2 is to provide instruction in order to help students meet academic expectations. Watch this 3 minute video to learn more about the RtI2.
Q: Can I choose for my child not to participate?
A: RtI2 is considered a general education initiative. All students are screened and grouped according to need.
Q: How do I know how my child is doing?
A: Progress monitoring reports are sent home every 4.5 weeks.
Q: What does the Progress Monitoring Graph say?
A: Watch this quick video that explains the progress monitoring graph.
Q: How can I help my child?
A: Following are some things that you can do to help:
- Read to your child daily and try to make it a fun, pleasant time for both of you.
- Monitor and assist with homework assignments.
- Communicate with your child's teacher and your child's school.
- Attend parent/teacher conferences and other school meetings.
Q: How does my child get out of RtI2?
A:Students who are identified for Tier II or Tier III in RTI2 receive instruction in their deficit skill area on their instructional level. Progress monitoring to determine academic growth occurs at least every other week. Once the student has measurable success on his/her grade level, the school RTI2 intervention team will meet and discuss dismissal to Tier I.
Q: Where can I learn more about RtI2?
A: Following are some additional resources:
Q What is the bus number that my child will ride?
A: Check with the school office or call JCS Transportation at 865-397-2139 (ext. 2).
Q: What time will the bus pick up and deliver my child?
Check with your child's bus driver or call JCS Transportation at 865-397-2139 (ext. 2), for estimated pickup and delivery times.
Q: How do I know when schools will be closed, delayed, or dismissing early?
A: School closings, delays, and early dismissals are reported to local TV (WBIR, WATE, WBIR) and radio (WJFC. WIVK) station, as well as district-wide auto-call systems, websites and social media outlets.
Q: How is the decision to close schools made?
The Director of Schools determines the need for weather related school closings based on reports from the Supervisor of Transportation and the National Weather Bureau. Feedback from county emergency dispatch units as well as Transportation Department staff who are driving the bus routes to evaluate the road conditions are provided to inform this decision.
Q: What school will my child attend?
A: School assignment is determined by the student's physical address and the JCS Schools zoning chart. Contact JCS Transportation at 865-397-2139 (ext. 2) for help determining your child's school zone.
Q: May my child attend a school outside of the assigned school zone?
A: The Director of Schools may approve students to attend school out-of-zone and shall establish specific procedures for such enrollment (School Board Policy 6.205). If a parent is given permission from the Director of Schools for their student to attend a school out of their school zone, the parent must provide transportation to and from that school (School Board Policy 3.401).
Q: How do I care for my laptop?
A: The Best Practice Laptop Care guidance document provides great information for caring for your JCS assigned laptop. Check with your child's teacher for additional information.
Q: How can I get help if my student laptop isn't working or if I forgot my device?
A: Check with your teacher or Media Specialist for your school's procedure.
Q: What is expected of student and staff technology users?
A: Information systems and internet access available through Jefferson County Schools are available to support learning, enhance instruction, and to support school system business practices. Acceptable and Responsible Use Agreements are provided to students and parents through the Registration Gateway. You can access these documents on the Student Information Page. You can also read the Jefferson County Board of School Commissioners' policy on Student Rights and Responsibility (Policy 6.301) on the Board Policy pages.
Q: Where can I learn more about the digital resources available for students and classrooms?
A: Learn more about the digital resources available for students and classrooms on our Digital Resources webpage.
Q: I can't connect to the internet at home or off campus. What should I do?
A: Use the following steps to verify that you have network connection at school first, then try again to connect at home. Complete each of the following steps in order while you are using the computer at school:
- Log out of all programs, browsers, and applications.
- Select the Windows Start Menu in the lower left corner of your screen.
- Click on the Power Icon and choose the Shut Down option.
- Leave the screen open until the computer shuts down completely.
- Wait 2 full minutes.
- Use the Power Button to restart the computer.
- Use your student credentials to log into the computer.
- Ask your teacher to help you verify that you are connected to the JCS1X Network.
- Try again to connect from home.
- If you are still unable to connect to your home internet, follow your school's process submitting a request for tech support. If you are not sure of this process, check with your teacher or Media Specialist.
Q: I am having trouble logging in. What should I do?
A: The first time that you login to your laptop should be on a school campus, using the school networks. Once you sign into the JCBOE networks once, your should be able to access the internet from home and other places with available wifi access.
If you have trouble logging in after the first attempt, try these tips:
- Type slowly, carefully, checking your spelling.
- Check the @jcboe-student.net section of your username.
- Check for CAPS LOCK; usernames and passwords are case-sensitive.
- Restarting the computer and try again.
- If you are still unable to log in, check with your teacher or Media Specialist to submit a request for tech support.
Q: What happens if I transfer to another school?
A: Return your device, case, and charger. A new laptop will be issued at your new school.
Q: Where can I learn more about Digital Citizenship and online safety?
Learn more about Digital Citizenship and Online Safety on the Digital Resources page for Students & Parents.
Q: What is the procedure for transportation and school bus complaints?
The Transportation Safety Complaint Procedure and Form is a two-page document. The first page includes the procedure for filing a complaint and a second page is a form that should be used to file a complaint.
Please contact the JCS Department of Transportation or the Director of Schools if you have questions regarding the Transportation Complaint Procedure.
Questions & feedback are directed to appropriate departments for follow-up. Call JCS Central office for immediate/urgent needs.